Our promise to you
The Epic Promise
Carl McNeil - Founder, Wanaka, New Zealand.
The Epic Lifetime Warranty.
Every Epic fly rod that we produce is covered by our lifetime, original owner warranty. This warranty covers failure due to defects in material or workmanship of our product.
This warranty is limited to repair and replacement of the rod or blank and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, missing rod sections, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod.
The Swift Fly Fishing Company reserves the right to determine whether to repair or replace any Epic Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts.
This Policy applies to the original owner only and may not be transferred to another person.
We will always do our very best to get you back out on the water fishing our gear again as soon as possible.
Blanks & Custom Built Rods
Replacement or refund is limited to the cost of the bank only and does not include any costs incurred during the build process, any additional fees charged by custom rod builders, or components added to blanks. Prior to your build please take a few moments to check over your blank to ensure you are satisfied with it before you proceed with your build. If you are in any way unhappy with the quality of the product please contact us immediately for a replacement or refund. You can do this via the “Contact Us” section on our website.
Returns, Refunds & Exchanges
Here at Swift we like to make things simple, simple for you and simple for us. If you have an issue we'll make it right.
If you're not happy with any of our goods, return your purchase to us for a full refund within 30 days of purchase. If you've got old gear that you think has given up the ghost before it should, we'd like to replace or refund that, please let us know.
Returns & Exchanges
If it doesn't fit, got busted in transit, you really just don't like it, or for some strange reason we didn't mange to meet your expectations - please tell us and return the item for a full refund or exchange.
Rod and blank breakages
Shit happens, sometimes Epic Shit happens. Rods get broken, tips get busted - we know this. We'll replace your broken section or replace your rod at our discretion. Simply send the broken section back to us along with the adjoining section and we'll get right on it.
Epic Studio Built Fly Rod breakages
Replacement sections under warranty as above cost NZ$80 + shipping. This cost covers any section, tip to butt.
Custom built rod breakages
Your first call should be to your custom rod builder. We'll support them with a replacement section. Replacement sections cost NZ$80 + shipping, blank only. This cost overs any section, tip to butt. Any additional cost to re wrap are between you and your custom rod builder. If you built your rod, you'll have to negotiate with yourself nicely.
Ready to wrap Rod Kit breakages
Same deal. Replacement sections costs NZ$80 + shipping. This cost overs any section, tip to butt, blank only. We do not re wrap customer built rods.
How to return or refund:
- Drop us an email telling us of the problem, we'll come straight back to you.
- Send the item back to us here at:
Swift Fly Fishing
21 Reece Crescent
** IMPORTANT** - Mark the package as a "Return"
- A note telling us what the problem was / is
- The order number of your purchase - you can get this from your order history in your account
- Confirm your return shipping details for exchanges please.
In the case of refunds we will refund your account once we have received the item.